POLICY

It is our policy to honor, without exception, a participant’s right to a formal complaint procedure and written notification of the resolution of the grievance. eLearning Essentials values participant feedback and will make every effort to resolve a complaint with efficiency.

PROCEDURE

1. Lodging a grievance: the following steps should be taken by a participant lodging a formal grievance:

   1. The participant has 30 days from the date the on-line course or home study was taken to address the complaint in writing to the Continuing Education Director. The letter should address the complaint as well as what the participant believes to be a fair resolution.
   2. The Continuing Education Director has 30 days to respond to the letter.
2. Requesting an appeal: If the participant is dissatisfied with the recommended resolution, then the participant can appeal the decision in writing to the Continuing Education Director. The Director will forward the appeal request to either the Social Work Consultant or the Professional Counselor Consultant, depending on the profession of the participant, for consideration. eLearning Essentials, must be notified of this request within 10 days of the receipt of the recommendations given by the Continuing Education Director.
3. The appeal will consist of a review of the original complaint as well as the recommendations provided by the Continuing Education Director to resolve the original complaint. The review will be conducted by either the Social Work or Professional Counselor Consultant at eLearning Essentials, LLC. The decision of this appeal will be the final decision and every effort will be made to resolve the situation in a manner satisfactory to the participant.

Contact Information:
eLearning Essentials, LLC
Attn.: Bonnie Barclay, LCSW, President/CE Director
P.O. Box 31262
Knoxville, TN 37930