Frequently Asked Questions

Below is a list of the most frequently asked questions. If you have a question that is not listed, please feel free to contact us at and we will answer your question within 24 hours.

What are the technical requirements needed to use the site?

The technical requirements required to navigate and use our site include the following:

• A 233 MHz Pentium-class processor if you use Windows XP Professional as your operating system
• At least 256 MB of RAM
• A mouse or other pointing device
• An 800x600 resolution monitor
• Internet access
• Most recent version of Adobe Reader

Click here to download a free copy of Adobe Acrobat Reader.  You will temporarily leave the site until the download is complete and you close out of the web site link for obtaining Adobe Acrobat Reader.

Does eLearning Essentials offer special assistance if it is needed?

eLearning Essentials is committed to making our site and all of our other programs, services, and activities accessible to persons with disabilities. We have included several features designed to improve accessibility.  Click here for more information.

What steps do I need to take to purchase and complete a course?

Click here for information about navigating the site.

Will my state licensing board approve on-line courses as an approved format for obtaining continuing education credits?

Requirements for mental health and allied professionals vary from state to state. Some boards will outline specific requirements and others leave it up to the professional to determine what is appropriate. Also, some states recognize programs approved by other states or professional organizations while others do not. It is up to each professional to make sure that the courses offered meets the requirements of their state and/or professional organization.  You may contact your state board to obtain these requirements. To access the links we offer to most state regulatory boards, click here.  Please contact us at if you need assistance with obtaining information about your requirements.

Am I able to pause or bookmark course materials?

Yes. When you are in the course text, go to the page you want to bookmark. Make sure that the page magnification is set to what you want to see when you click the bookmark.

• Click the Bookmarks tab in the navigation pane.
• Choose the New bookmark from the Options menu.
• Select the untitled bookmark label, and type in your own bookmark text.
• Click away from the text to deselect it.
• To reorder a bookmark, drag the bookmark to the desired position in the bookmark tab.

 80% or higher is required to pass each course.

It has been a while since I read the course material; do I have to start the test where I stopped?

No, you can re-read the material and start the test over by clicking on “take the test” on your account history page.

How many times can I take the test?

Learners may re-take the test as many times as needed during a 180 day period. Course materials expire 180 days after the date of purchase. Some learners re-take a test when they need to re-read material and start the test over because it has been a while since they have read the course. Others re-take the test because they did not pass. Learners are able to re-read course material until they feel they have a good understanding of the material and then re-take the test until the course expires.

What do I do if I forget my username and password?

Click on “forgot password” which is located by the login field and you will be prompted to follow steps to obtain your username and password.

How do I obtain my certificate if I do not have access to a printer?

Contact us at and we will mail the certificate to you.

I can view the certificate, but I see boxes instead of the text for the certificate.  What do I do?

You need to download the most recent version of Adobe Reader in order to view and print the certificate.  Click here to download Adobe Reader.

I received an error message when I tried to submit my payment for the course.  What do I do?

Review the information you entered for any errors.  The information entered must match the credit card information. While the system can be frustrating, it is designed to protect you.  The error messages do not describe the reason for the error to protect against thieves trying to use stolen cards, etc.  If you continue to experience problems, contact us at and we will assist you. We can research the problem and send you more information within 24 hours.